ESP60 – Vehicle non-arrival

ESP60 – Vehicle non-arrival

This procedure

This procedure describes the actions to occur if a vehicle fails to arrive at a designated location at the correct time. This procedure may be triggered by a school or by a concerned parent.

The key principles of this procedure are:

  1. Schools and parents know what action to take if a bus fails to arrive on time
  2. The vehicle location can be quickly identified
  3. Service manager explains reason for late arrival.

related forms

reporting and monitoring

The reporting and monitoring tools used in this procedure are:

  1. Schools or the Service Manager reports incidents to Network Manager
  2. Network Manager maintains register of incidents and reports to Committee.


Policy guidance on incident reports and investigations can be found in EP6 – Service incidents and crisis management